Reference

Terms Conditions That Cover Your day01 Account

These terms set out how your account works, what we expect from you, and what you can expect from us. They apply to all activity on day01, including deposits via DANA, OVO, or GoPay, and are available where local law permits.

Covers account creation & useWallet rules: DANA, OVO, GoPayApplies where local law allowsUpdated terms replace prior versionsContact support for any clarification

Explore the Lobby Read FAQ

What These Terms Actually Cover

day01 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a day01 account, you agree to these terms in full. They govern everything from how you log in to how withdrawals are processed. Your account is personal — you may not share credentials or operate multiple accounts. All transactions, including wallet top-ups through DANA,

1
OVO, or GoPay, are subject to verification before funds clear. We may suspend or close an account if we identify irregular activity, duplicate registrations, or a breach of any term here. Deposits submitted through your linked e-wallet are matched to your registered account number; mismatches will
2
pause the transaction until verified through our support channel. Withdrawal requests follow a confirmation step where we check the wallet name against your registered profile — this applies to DANA, OVO, and GoPay equally. We update these terms periodically; continued use of the platform after an
3
update counts as acceptance. If any clause becomes unenforceable under applicable local law, the remaining terms stay in effect. Access to day01 depends on local law and is available only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How day01 Applies These Terms Fairly

Our approach to enforcing these terms is consistent and documented. We do not apply rules selectively. When a transaction is paused or an account is reviewed, we record the reason and notify you through your registered contact. You can request a copy of the specific rule applied in any decision that affects your account.

Wallet Name Matching

Every DANA, OVO, or GoPay withdrawal is checked against your registered account name. Mismatches are flagged immediately, and you are notified to correct the detail.

Account Security Steps

Login sessions require OTP confirmation tied to your registered mobile number. We do not bypass this step, and we will never ask for your PIN through support channels.

Term Change Notice

When we update these terms, we post the change date at the top of this page. Continuing to use your account after that date confirms you have read and accepted the updated version.

Dispute and Review Path

If you disagree with a decision made under these terms, contact support via live chat or email with your account ID. We will log it as a formal review request and respond with the applicable clause.

TERMS HELP AVAILABLE

Reach Us About Any Term or Account Question

If something in these terms is unclear, or you want to flag a potential account issue, our support team handles queries directly. Reach out through the channels below — we respond to terms-related questions the same way we handle wallet and login issues, with a real response rather than an automated deflection.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — from wallet rules to account closures and what happens when terms change.

Yes. Every transaction processed through DANA, OVO, or GoPay is subject to these terms, including the identity-matching and verification steps that apply to all wallet withdrawals.

Multiple accounts breach these terms. If we detect duplicate registrations linked to the same identity or device, both accounts may be suspended pending a review. Only one account per person is permitted.

No. Your day01 account is registered to you personally. Transferring access, sharing login credentials, or allowing another person to operate your account violates these terms and may result in closure.

We post the effective date at the top of this page whenever terms change. If you continue using your account after that date, we treat that as your acceptance of the revised version.

Contact us via live chat or email with your account ID and the specific decision you want reviewed. We will log it formally, reference the applicable clause, and respond with a written explanation.

The same terms apply across all eligible regions, including players in Bekasi and Tangerang. Access to day01 depends on local law, and these terms apply wherever the platform is available.

Reference