What Information We Hold and Why
When you create an account, we collect your name, email address, phone number and the payment method you use — whether that is DANA, OVO or GoPay. We need this to verify your identity, process deposits and withdrawals, and keep your account accessible across devices. When
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you top up through GoPay or OVO, our system logs the transaction reference and wallet ID so we can match payments to your account quickly. We also collect device data — browser type, IP address and session timestamps — to detect unusual login activity and protect
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your account from unauthorised access. If you reach out to our support team, the messages you send are stored so we can follow up accurately. We do not sell your personal data to third parties. We may share data with payment processors and fraud-prevention services where
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necessary to complete a transaction or investigate a dispute. This policy applies to accounts opened in Indonesia where local law and eligible regions permit. We retain your data for as long as your account remains active and for a period afterward as required by applicable rules.
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You can ask us to review, correct or remove your data at any time by contacting support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.