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Understand the Rules Before You Start

day01 operates under a set of terms that define how your account, your data, and your activity on this platform are handled. Everything here applies to you if you access day01 from Indonesia, where availability is subject to local law and eligible regions.

Account eligibility rulesData and privacy termsDANA, OVO, GoPay wallet policyJurisdiction-dependent accessContact and dispute paths
day01 Understand the Rules Before You Start
HOW WE HANDLE DATA

See What We Do With Your Account Information

Your data stays in scope of what's needed to run your account and process transactions. We don't sell your information, and we don't use it outside the purposes described in our policy. Here's a short breakdown of how we approach the key areas.

Data Use and Storage

We collect only what's needed to verify your account, process DANA, OVO, and GoPay payments, and maintain a transaction record. Nothing more is stored beyond that defined purpose.

Cookie and Tracking Policy

Cookies on day01 are used for session continuity and account security — not for third-party advertising. You can adjust cookie preferences through your browser settings at any time.

Account Security Practices

Your account is protected by OTP verification at login. If you access day01 from a new device, we'll verify identity before the session opens — this applies on both mobile and browser.

Your Right to Request Changes

You can request to view, correct, or delete the personal data we hold on your account. Submit the request through email support with your account ID and we'll process it within our documented timeframe.

CONTACT POLICY TEAM

Reach Us for Legal or Account Queries

If you have a question about these terms, a data request, or a dispute related to your account or a DANA, OVO, or GoPay transaction, our support team is the right starting point. We handle policy queries separately from general account help, so your request reaches the right person faster.

Team online

Live Chat Support

Access live chat directly through your account dashboard. It's the fastest way to flag a policy concern or request a transaction record from our team.

Email Policy Contact

Send detailed legal or data requests by email. Include your registered account ID and the specific policy area so we can route it correctly and respond without delays.

Account Help Centre

Our help centre includes documented policy articles covering account eligibility, wallet rules for DANA, OVO, and GoPay, and how to submit a data access request.

Answers to Questions About Our Terms

These are the questions we hear most often about how our legal terms work, what your rights are, and how account and payment data is handled on day01.

These terms apply to anyone who opens or uses a day01 account. Eligibility depends on local law — access is only available in regions where it's permitted under applicable regulations.

Yes. Email our support team with your account ID and specify that you're making a data access request. We'll respond with the relevant records within our standard processing window.

When you close your account, we retain transaction and identity records for the period required under our data retention policy, then delete them. You can ask about the exact timeline via email support.

Raise the dispute through our live chat or email support first. We'll pull the transaction log on our side and coordinate with the relevant wallet provider — DANA, OVO, or GoPay — to resolve it.

We don't sell your data. Information is shared only with payment processors like DANA, OVO, and GoPay as needed to complete transactions, or where required by applicable legal obligations.

We notify you via your registered account contact when material updates happen. You can always re-read the current version on this page — the date of the last update is shown at the bottom.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.